Refund Policy
Last updated: 2026 · Version 3.0 · App: Tiling Complete
Refund eligibility and processing are primarily governed by the store through which you purchased the App. Please read the relevant store policy below. We additionally offer direct refund support as described below.
🟢 Google Play Store (Android)
If you purchase Tiling Complete on Google Play, Google's standard refund policy applies. You may request a full refund within 2 hours of purchase without any reason, directly through the Google Play Store app or Google Play's website (play.google.com). After the 2-hour window, refunds at Google's discretion. We support any refund Google grants.
To request a Google Play refund: open Google Play → Profile → Payments & subscriptions → Budget & history → select the order → Request a refund.
🔵 Microsoft Store (Windows)
If you purchase Tiling Complete on the Microsoft Store, Microsoft's standard refund policy applies. You may request a refund on any app purchase within 14 days of purchase, provided you have not consumed a substantial amount of the digital content. Refund decisions are made by Microsoft.
To request a Microsoft Store refund: visit account.microsoft.com/billing → Order history → select the order → Request a return.
Our Direct Refund Policy
In addition to each store's refund process, we offer the following direct support:
- Technical issues: If the App fails to function correctly on your device and we are unable to resolve the issue within 14 days of your report, we will support a full refund regardless of the store's window.
- Accidental purchases: Contact us within 48 hours of purchase and we will do our best to assist with a refund through the relevant store.
- Goodwill refunds: We review refund requests beyond the standard windows on a case-by-case basis. We take customer satisfaction seriously and aim to be reasonable.
How to Contact Us for Refund Support
If you need help with a refund, please email us at wiesnerenterprisesnz@gmail.com with:
- Your name and the email address used for the purchase
- The store from which you purchased (Google Play or Microsoft Store)
- Your order number (found in your store receipt email)
- A brief description of the reason for your request
We will respond within 3 business days.
What Cannot Be Refunded
Refunds are generally not available after the store's standard refund window has expired and the full course content has been accessed, unless there is a technical fault with the App that we are unable to resolve. This is consistent with standard digital content legislation in most jurisdictions.
Consumer Rights
Nothing in this Refund Policy limits or excludes your statutory rights under applicable consumer protection law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (New Zealand), or equivalent legislation in your jurisdiction.